If you are not entirely happy with your purchase, we're here to help.
Return Eligibility
- Time Frame: Initiate a return request within 30 days of receiving your order.
- Product Condition: Items must be returned in their original packaging and condition.
Return Process
Submit a Return Request
Email us at returns@gnggo.example with your Order ID to initiate the return process.
Return Authorization
Once your request is approved, you will receive instructions on how to send the item back to us.
Shipping the Item
Carefully pack the item and ship it to the address provided using a reliable courier service.
Refunds
After receiving and inspecting the returned item, we will process your refund within 5 business days. The refund will be credited to your original method of payment.
Exchanges
If you wish to exchange an item, please mention this in your return request email. Exchanges are subject to product availability.
Non-Returnable Items
Certain items, such as customized products or items marked as final sale, cannot be returned.
Important Note: GNG GO reserves the right to update this return policy at any time. Please refer to this page for the most current information.
Need Assistance?
For any questions or further assistance, please contact our customer support team:
Our team is available Monday-Friday, 9AM-5PM EST